Policies

Front Desk and Office Hours: 11 AM - 5 PM. ( Hours may vary )

The office is closed between 12P - 1P for lunch.

 

Check-In Time 2:00 PM | Check-Out Time 11:00 AM 

If you desire to check in earlier, please contact us to inquire if it is feasible for that day.

If you are going to arrive later than 5 PM, please call us to make after-hours arrangements.

 

Children: We do not have accommodations for children. Adults only. 

Rates: Rates are the same for all treehouses 7 days a week.  Current rates and specials can be found on our Reservations &Treehouses page. 

Discounts: We offer a $25 discount for stays 4 days or more. Limit 7-day stay. Your discount will be applied to your total bill. Note: This does not apply to early departures

 

Deposit and Payments: A deposit of one night's stay is required at the time of reservation. The remaining balance plus tax is due upon check-in. Visa, MasterCard, and Debit Cards are accepted. We do not accept checks.

 

Minimum Stay: A two-night stay is required on weekends. 3 nights on some holiday weekends and events:

   Minimum stay 3 nights for the following:

  • Labor Day Weekend     

  • Bikes, Blues, and BBQ Weekend

  • Corvette Weekend   

  • War Eagle Weekend   

  • New Year's Eve

  • if only one night is available on an above-listed weekend or holiday, please contact us to inquire about a waiver of this rule. There are no minimum stay requirements for weekdays. Our weekdays are Monday through Thursday.

 

 

Cancellations: We require a 15-day notice for cancellations, including rescheduling and early departures. If the need to cancel should arise, you should contact us more than 15 days from your booking date. You will be refunded the full amount minus a $50 booking fee. If you contact us fifteen days or less from your booking date, the deposit is non-refundable. If you cancel your reservation on the same day as arrival, you will be charged in full for each day reserved. Your Treehouse is ready at 2 PM on your booking date and is yours from then to the end of your reservation. Early departure will not be refunded.

 

Availability: Since we book up quickly, please make your reservation as far in advance as possible. We take reservations through the following year. Booking early improves your chances of getting that special tree house.

 

Smoking: Smoking is not allowed inside the Treehouse; however, you may smoke on the outside deck.  Please let us know at the time of arrival or before and we will supply you with an ashtray.  Failure to comply with this Arkansas State Law will result in a $185.00 charge being added to your invoice. 

 

Pets: We allow small pets 15 lbs. and under with proper crating. You must contact us in advance for this allowance. There is a one-time $25.00 pet fee added per pet. We reserve the right to add any additional damages that may be incurred by the pet during your stay. 

 

Parking: We have ample parking. If you would like to bring your boat, motorcycle on a trailer, etc., please bring it.  We can even park your motorhome.  They will all be safe with easy access to your Treehouse.

 

Grilling or Indoor Cooking: We do not allow outdoor/indoor grilling/cooking. We have a microwave available in each cottage for heating/reheating food items. The cottages are not set up for these activities. 

Note: Where the word room(s) is used, it means the same as treehouse(s)

Privacy Policy

“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.”

Security Policy

“Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”

Refund Policy

Refunds will be credited back to the card used within 7 business days in accordance with the criteria outlined in the cancellation policy stated above and less a $50 cancellation/booking fee.